1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following strict conditions to maintain our premium standards:

• The request must be raised within 5-7 days of receiving your order.
• The item must be in pristine condition: unused, unworn, and unwashed.
• All original packaging and brand tags must be completely intact.
• Items snagged during final clearance sales or exclusive promotional drops are not eligible unless structurally defective.

2. The Exchange Process

Need a different size or vibe? We’ve got you covered.

• Exchanges are permitted for size swaps or different products.
• Requests must be placed within 7 days of delivery.
• We allow only one exchange per order to keep operations smooth.
• If your newly requested item is out of stock, we will issue a store credit so you can cop something else.

3. Return & Refund Guidelines

If you decide to return the piece entirely:

• Once your return is approved, the product must be shipped back within 3 days.
• Every returned item goes through a strict Quality Check (QC) upon arrival at our facility.
• Refund Timeline: Processed within 5–7 business days post-approval.
• COD Orders: Cash on Delivery refunds are strictly issued as a Store Wallet Voucher.
• Note: Initial shipping charges and COD handling fees are non-refundable.

4. Shipping & Reverse Pickup

We handle the logistics so you don't have to sweat it:

• We offer reverse pickup services across most pin codes via our courier partners.
• If your location is unserviceable for pickup, you may be asked to self-ship the item back to our HQ. In such cases, partial shipping reimbursement will be provided.

5. Damaged or Defective Gear

We take our craftsmanship seriously. If a defective item slips through:

• Report it within 48 hours of delivery.
• Provide clear images and the mandatory unboxing video.
• Once verified, we will instantly process a free replacement, exchange, or a full refund.

6. Order Cancellations

• Changed your mind? You can cancel your order within 12 hours of placement.
• Once the order is dispatched from our warehouse, cancellations are no longer possible.